Privacy Policy for NeoXell Beauty Clinic

Last Updated: July 31, 2025

This Privacy Policy describes how NeoXell Beauty Clinic ("we", "us", or "our"), an entity registered under the name of Olena Tykhan, collects, uses, and discloses your information when you use our website (https://neoxell.nl) and our services.

1. Data Controller

The data controller responsible for your personal data is:

2. What Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, date of birth, gender.
• Contact Information: Email address, phone number, home address, shipping/billing address.
• Appointment Information: Dates and times of your appointments, services booked.
• Payment Information: Details related to your payments and transactions (Note: we do not store full credit card numbers).
• Health Information (Special Category Data): Information you provide on your intake form or during consultations regarding your health, allergies, medical history, and skin condition. This is necessary for us to provide safe and effective treatments.We only process this data with your explicit consent.
• Treatment Records: Notes about the treatments you have received, products used, and progress.
• Technical Data: When you visit our website, we may collect your IP address, browser type, and information about your usage, as detailed in our Cookie Policy.

3. How We Use Your Information

We use your data for the following purposes:

• To Provide Our Services: To schedule and manage your appointments, perform treatments safely, and maintain a record of your treatment history.
• To Communicate With You: To send appointment confirmations and reminders, respond to your inquiries, and provide aftercare advice.
• For Payment and Administration: To process payments and for our financial administration, as required by law.
• To Improve Our Services: To understand client needs and improve the quality of our treatments and customer service.
• For Marketing (with your consent): To send you newsletters or special offers, but only if you have explicitly opted in to receive them.

4. Legal Basis for Processing

We process your data based on the following legal grounds under the GDPR:

• Performance of a Contract: To fulfill our agreement with you when you book a treatment.
• Explicit Consent: For processing sensitive health data and for sending marketing communications. You can withdraw your consent at any time.
• Legal Obligation: To comply with our legal and regulatory obligations, such as financial record-keeping for tax purposes.
• Legitimate Interest: For improving our services and for internal administrative purposes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: admin@neoxell.nl.